If you received an automated charge for file storage over your current hosting package, here's what to do!

You can first try removing files that you no longer need. That could be images, PDF files, extra Wordpress themes, even outdated pages. If you work with a web designer you may need to ask your developer for assistance.

If your site is just a little bit over, we are happy to add a little extra space at no charge. We can also simply delete invoices under $3. If you are currently developing a new web site using our DEV service function, we expect your storage to temporarily increase and we are happy to override and remove the extra charges until your new DEV site is ready to be "live".

If you still find that your business has grown to where you simply need more room, here's what to do:

When you need to make adjustments to your current hosting package, you will first need to log into your Account Manager. This is where you pay online. The email where your invoices is sent is your user name. If you don't know the password, simply click the "forgot password" to reset the password.

Next go to Services and select the package that you need to upgrade: (Click on any image for a closer look)

Step 1
Once you have clicked on that account, look for the "upgrade/downgrade" option on the left:

Step 2

You may then select the desired service package.

Step 3

Still need help? Just ask for assistance in the Accounts Support help desk. If you like, you can leave a phone number and a time to call and we'll be happy to show you how to solve the problem.

Cyberchute Hosting: Large Enough to Serve, Small Enough to Care



Sunday, July 16, 2017

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